Module Title: Effective Customer Relations

Aim of the Workshop

To enable Corporate/Public Sector employees to develop and acquire Effective   Customer Relations that would benefit the organisation.

Brief workshop summary

Poor service delivery is costly to the organization/company.  On the one hand, concerns about bad customer relations damage both the reputation of an organization and the country. On the other hand, good customer relations put an organization in positive light from the customers’ perspectives. This module prepares participants to acquire good customer relations skills and knowledge in the workplace.

Duration: This workshop lasts for two days.

Cost: : P2240.00 (Vat Incl.)

Certification: A certificate in accordance with the Botswana Training Authority standard is given after the workshop

Our Unique Value proposition: Workshop evaluation, facilitation of an impact assessment and Compilation of a Report