Effective Communication Skills in The Workplace

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Course Content

Understanding Communication
In this topic participants will demonstrate effective verbal and non-verbal communication techniques. They will identify various workplace contexts where communication occurs and illustrate how communication processes operate within each identified context. These outcomes ensure a comprehensive understanding and application of communication skills tailored to different workplace scenarios.

  • Verbal and Non-verbal Communication in the Workplace
  • Various Contexts of Communication in the Workplace
  • Communication in the Workplace

The Communication Process: Sender and Receiver Dynamics
This topic explores the foundational elements of effective communication by outlining the interaction between the sender and the receiver. It covers the key tenets of the communication process, including message encoding and decoding, feedback mechanisms, and the impact of noise and context on message clarity and reception. Understanding these principles helps in recognizing potential barriers and enhancing overall communication efficiency in various settings.

Effective Workplace Communication
This topic focuses on enhancing workplace communication by distinguishing between assertive, passive, and aggressive communication styles. Participants will learn to identify and adapt various communication styles to fit different workplace scenarios. The course also emphasizes the development of effective listening skills and the application of assertive communication techniques to improve interpersonal interactions and overall workplace productivity.

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